Returns Policy

At Evans Sweets Ltd, we take pride in the quality of our products and your satisfaction is very important to us. Please read our Returns Policy carefully to understand your rights and responsibilities when requesting a return or refund.

1. Inspecting Your Order

Upon receiving your order, please inspect all items carefully. You have 48 hours from the time of delivery to check that your goods are in good condition and match your order. After this period, we may be unable to process claims for damaged or missing items.

2. Perishable Goods

Due to the nature of our products, perishable items such as sweets and confectionery are non-refundable and cannot be returned, unless they are damaged, faulty, or incorrect upon delivery.

3. Personalised or Made-to-Order Items

Personalised or custom-made products are non-returnable unless they arrive faulty, damaged, or incorrect. Please ensure all personalised details (e.g. names, messages, colours) are entered accurately when placing your order. Once the Company has acknowledged the buyer’s order, the buyer may only cancel the order if the Company agrees to accept such cancellation. In such an event the Company reserves the right to charge a cancellation fee in respect of its cost, which the buyer shall pay.

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery by contacting us at info@evanssweets.co.uk or call us on 01227531525. Please provide your order number and photos of the damaged or incorrect items to help us resolve the issue swiftly.

We will offer:

  • A replacement of the damaged/incorrect item(s), or

  • A full or partial refund, depending on the situation.

5. How to Request a Return

To request a return (for eligible items), please contact our customer service team at info@evanssweets.co.uk with the following:

  • Your order number

  • A brief explanation of the issue

  • Clear photos, if applicable

We will guide you through the next steps, including how and where to return the item if needed.

6. Return Conditions

  • Items must be returned in their original packaging and condition (if applicable).

  • You may be responsible for return postage costs unless the item was sent in error or arrived damaged.

  • The Company reserves the right to impose an administration charge on all returns. Due to the high cost of carriage and handling, a restocking fee may be incurred if it is necessary to return large items.
  • We do not accept product exchanges

7. Refunds

Approved refunds will be processed using your original method of payment. Please allow up to 5–7 working days for the funds to appear, depending on your bank or payment provider.

8. Questions?

If you have any questions or concerns about your order or this policy, please don’t hesitate to contact us at info@evanssweets.co.uk

 

 

Goods are not supplied on a sale or return basis.